ProNav - Enhanced navigation for drivers of large vehicles

If your device has become unresponsive, don't panic. In the first instance please try using the stylus to press the 'reset' button on the reverse of the ProNav.
If you encounter a restriction that is not mapped, we apologise. Why not use our Map Reporter and notify NAVTEQ directly to see your reported problem corrected in the next map update.
The default number required for pairing the Bluetooth function is '8888'. If you have changed the code and cannot remember what your new code is, click on “Bluetooth” on your device, then “Attribute”. The name of the SatNav is shown and underneath that is the code for connecting to your SatNav.
To see if your Safety Cameras have been correctly installed click on “Navigation”, enter your vehicle details and accept the licence agreement. Click on “Setup” and then “Safety Cameras”. Ensure that the safety cameras are enabled and the “Warn At” is set up at a suitable time beforehand. “Show on Map” needs to be selected and warning sounds need to be switched to “On”. To make sure your safety cameras have downloaded for the correct amount of time, click on “View Info”. On this screen the date your safety cameras will expire should show up along with the date the database was updated.

Please find below a selection of frequently asked questions about the ProNav device. If you cannot find the answer to your question please click here to contact us and we will endeavor to answer your question and add the response to the list below. Our telephone support number is 0844 5616 772.

1. When I start my ProNav it says my safety camera software is due to expire?
If you have purchased a Safety Camera subscription please use the opposite 'Helpful tip' to check its expiration date. To renew a Safety Camera trial please click here

2. After I have installed Microsoft Activesync, I get an error message saying ' Cannot verify the version of activesync on your device', why?
On some laptops and PC's, after you install Microsoft Activesync and connect your ProNav it displays the message ' cannot verify the version of activesync on your device'. If this message is displayed please uninstall your version of Activesync (via Control Panel, Add and Remove Programs) and then download and install Activesync version 3.8. click here to download (opens third party site) and select version (build 5004) from HPC:Factor. There is also a good installation guide below the download area and make sure you DO NOT connect your ProNav until after you have installed Activesync.

3. Why does my clock on my ProNav always seem to tell me the date and time is 2007-01-10 12.00 ?
Your ProNav software has been designed to obtain accurate date and time information from the GPS signal. Whenever you navigate you will notice that the time is always corrected automatically and when you exit the ProNav software, the system time has been changed as well. If you press the OFF button (located on top of the ProNav) for too long it will reset the device and the clock. When turning the ProNav off, only press the OFF button firmly for a second or two and you will see it go into 'Entering Sleep Mode' and then it will retain the time and date settings. If you press the OFF button for too long and you see 'Power Off Mode' displayed the device will reset the clock when turned on. Again when you navigate it will automatically be corrected for you.

4. Device turns itself off frequently after being on for a few minutes.
There is a power saving feature on the ProNav where the battery or screen can be set to turn itself off when not being used after a couple of minutes. This option is useful when devices are being left to charge or just left attached to the windscreen. To turn this feature off or on, click on “System” on the home screen, and then click on “Power”. Underneath the Battery Level, is an option for how long the battery will stay on for, ensure this is set to “always on” or your device will turn itself off after x amount of minutes. When the desired selection is selected, click on the return arrow on the top right corner of the screen, and then click on “Backlight”. Again the same as above will appear and the same as above needs to be selected.