Support Information
For technical support on your ProNav PNN220 and PNN300 please refer to the support information card included within the box.
It is important to remember that most problems are corrected by referring to the user manual or by soft resetting your navigation system. The reset button is located at the rear of your ProNav and to reset the system, gently press the button using the stylus and the system will restart.
Click here to download a ProNav PNN220 user manual
Click here to download a ProNav PNN300 user manual
PNN200 Safety Camera Free Trial Registration
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PNN200 2009 Mapping and Transport Data Updates ** |
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New mapping and transport data updates available. Click here to register request
For a small fee of £4.99 (to cover processing, postage and packing) you can also opt to receive the update on CDROM. Details about purchasing the update on CDROM available here.
(Not available for the PNN100, PNN220 or PNN300 model) |
Software Updates and Fixes
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ProNav is being continually developed and whenever possible we will make software upgrades available to you so you can get the most out of your ProNav system. We recommend that you download and install upgrades as soon as they become available.
PNN220 and PNN300 Updates and Software Fixes
Click here to register and become notified when updates and fixes become available.
PNN200 Updates and Software Fixes
If you have already requested and installed the PNN200 2009 Mapping and Transport data update, there are no further software update and fixes available at this time.
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Frequently Asked Questions
1.When I start ProNav it says my safety camera software is due to expire?
If you have just purchased your ProNav then you will need to register to obtain your six month free safety camera trial. To register for your safety camera trial please Click Here
2. ProNav doesn't seem to save favourite and recent locations?
This occurs when your SD card is set to write protect (lock). Your SD card is located on the side of your ProNav and to remove it, push it in slightly and it will then pop out of the slot. On the side of the SD card you will notice a small white switch that can move up and down, move it to the unlock position. When re-inserting your SD card back into your ProNav make sure you have it the right way round, with the metal strips going into the device first.
3.
When I plug in my ProNav to my PC, Windows Vista wont recognise it?
Windows Vista comes with a pre-installed version of Microsoft ActiveSync. For a trouble shooting guide
Click Here (opens new website).
4.After I have installed Microsoft Activesync, I get an error message saying ' Cannot verify the version of activesync on your device', why?
On some laptops and PC's, after you install Microsoft Activesync and connect your ProNav it displays the message ' cannot verify the version of activesync on your device'. If this message is displayed please uninstall your version of Activesync (via Control Panel, Add and Remove Programs) and then download and install Activesync version 3.8. Click Here to download (opens third party site) and select version (build 5004) from HPC:Factor. There is also a good installation guide below the download area and make sure you DO NOT connect your ProNav until after you have installed Activesync.
5. Why does my clock on my ProNav PNN-200 always seem to tell me the date and time is 2007-01-10 12.00 ?
Your ProNav software has been designed to obtain accurate date and time information from the GPS signal. Whenever you navigate you will notice that the time is always corrected automatically and when you exit the ProNav software, the system time has been changed as well. The problem is that if you press the OFF button (located on top of the ProNav) for too long it will reset the device and the clock. When turning the ProNav off, only press the OFF button firmly for a second or two and you will see it go into 'Entering Sleep Mode' and then it will retain the time and date settings. If you press the OFF button for too long and you see '-Power Off Mode' displayed the device will reset the clock when turned on. Again when you navigate it will automatically be corrected for you.
*Map and Transport Updates Terms and Conditions
1. Customer name, address, valid email address and serial number are required for registration. Any incomplete, false or incorrect information will void registration.
2. The approximately size of the map and transport data update will be 150MB and download times will vary depending on your connection speed. Any and all costs, of whatever nature, that relate to downloading the updates, including but not limited to broadband connection costs, shall be borne by you, the customer.
3. Free map and transport updates are only available to the original purchaser of the ProNav system and subject to registration. Navevo Ltd reserves the right to request proof of purchase if it deems it necessary to determine a customer as the original purchaser of the ProNav system.
4. The map and transport data updates are exclusively for use with the ProNav system and will only be provided free of charge, up to and including, NAVTEQ’s Quarter 2 2009 data release and thereafter, all other updates will be chargeable. The updates only relate to NAVTEQ mapping and transport data.
5. The map and transport data updates are provided on ‘as is’ basis and Navevo Ltd and its suppliers make no guarantees, representations or warranties of any kind, express or implied, arising by law or otherwise or that the updates, or the server from which they are obtained, will be uninterrupted or
error-free.
**Navevo provides software upgrades free of charge but in doing so reserves the right, at any time, not to make any particular upgrade available to existing users.
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